Return, Exchange & Cancellation Policy

Exchanges

  • Exchange requests must be raised within 3 days of delivery (from the date the product is received).
  • Only one exchange is allowed per order.
  • Exchange processing may take 3–4 working days after the product is received and inspected by us.
  • Products must be unused, unworn, unwashed, unaltered, and returned in original condition with tags and packaging intact.
  • Any defect must be reported within 48 hours of delivery along with clear images/videos as proof.
  • If the replacement product is unavailable, a wallet balance will be issued.
  • Exchanges will be initiated only after the returned product is delivered to our warehouse and verified by our quality control team.

Price Difference in Exchanges

  • If the newly selected item is priced higher than the original product, the difference must be paid in advance via prepaid payment mode.
  • If the newly selected item is priced lower, the remaining balance will be refunded.

Return Charges & Refunds

  • Shipping charges are non-refundable for both COD and prepaid orders.
  • We refund items with manufacturing defects, not issues caused by improper use or care.
  • Approved refunds will be processed only to the original payment method, at our discretion.
  • All exchanges and refunds will be initiated only after the returned product is delivered to our warehouse and verified by our quality control team.

Approval Process

  • All exchange and refund requests are subject to quality inspection and approval by our team.
  • We reserve the right to accept or reject any exchange or refund request based on verification.

Not Covered (Strictly Non-Eligible)

  • Damage caused due to improper use, washing, ironing, drying, or storage.
  • Minor variations in color or print due to lighting or screen resolution.
  • Normal wear and tear.
  • Products that are altered, worn, washed, or returned without original tags and packaging.

Order Cancellation

  • Cancellations are only possible until the order has not been dispatched from our warehouse.

Final Decision

We offer exchange or refund only in cases of verified manufacturing defects. All requests are subject to inspection and approval by our quality control team. The brand’s decision shall be final, binding, and non-negotiable in all matters related to exchanges and refunds.

Need Help or Have a Query?

   Call our customer care at +91 9977807188